Employees have an abundance of knowledge on how it is to work with their company and what the customers are saying about them and their competitors. They know what can be done to boost the company’s risk profile and enhance the company’s customer service, productivity, customer satisfaction, and customer retention, and to increase their profit. They also have a better understanding on how to strengthen their employee engagement since they know how happy or unhappy they are working with the company.
Although most companies know that they need to make developments to be more competitive, a lot of them often fail to notice things that can actually make a difference for their employees, customers, products and services. Employee engagement surveys can help them discover information and perceptions they need from the whole company.
A company’s employees are engaged when they are completely dedicated and enthusiastic about their jobs and their company. Some of the characteristics of engaged employees are:
- Eager and actually perform to achieve the company’s goal
- Often go the extra mile, working harder than what is asked of them. They are ready to extend their working hours and focus their talent and intellect to attain success for themselves and the company.
- Prosper when they work in an optimistic and inspiring corporate environment. Their motivation and eagerness consequently improve the corporate environment.
- Determined to accomplish goals
- Dedicated to customers and going beyond customer expectations
- Know the required results of their work
- Contribute in special projects
- Proactive in obtaining solutions to problems
- Has the initiative to create supportive relationships
- Ingenious and aspire product and service excellence
- Communicate well with co-workers and leaders
When measuring employee engagement, the questions on the surveys must be unique to help meet the company’s special needs. Here are some of the topics included:
- Having resources to perform their tasks
- Displaying integrity
- Faith in management’s ability to run the company
- Support for inventiveness
- Freedom to make decisions
- Transparency of communications within the company
- Maintaining balance between work and personal life
- Fair treatment from superiors
- Management’s understanding of what inspires employees
- Respect for and from superiors
- Considerations given to suggestions and opinions
Measuring an employee’s level of engagement and then making a move to turn up disengaged and moderately engaged employees would considerably boost the overall company performance. Employee engagement surveys assess the engagement levels of employees and offer possible solutions to drive their engagement to much higher levels. These surveys comprise of a broad range of questions to gather extensive data and insights to measure employee satisfaction and engagement. They also provide ideas on how to evaluate the problems within the company and how to fill in the gaps in getting the employees engaged.
These surveys create substantial outcomes and advantages when acted upon based on the conclusions of the survey. The benefits of these surveys include:
- Recognize opportunities, hidden issues, and possible resolutions
- Develop employee performance and engagement
- Enhance employee productivity and employee loyalty
- Concentrate management’s efforts on matters with the biggest advantage and highest priority
- Create innovative developments
- Recognize internal communication issues
- Recognize causes of poor productivities
- Improve the culture of teamwork
- Lessen expensive employee turnover
- Prevent expensive abuse lawsuits
- Allow smart risk-taking
Management needs to help employees understand their future plans and how these plans would affect the employees as this would go a long way in keeping the levels of employee engagement. Strong relations between co-workers and their leaders are needed to battle any hardships. Leaders must stay positive and see that tough times can be an opportunity to unify the group towards the same goal. They must challenge their employees to develop in their positions while making sure they have strong guidance from their leaders to maintain their motivation.